If you are unable to connect to the Fast Track from your computer, you can take the following steps:
- Check for a link light on the E3 card inside the Fast Track. The link light should be on the red E3 card near the Ethernet socket. If you do not see any lights, this means the cable between the Fast Track and network switch may be bad.
- Press and release the yellow reset button to the left of the E3 card. After 10 seconds, you should hear 3 POST beeps. This indicates the system is fully booted. If you do not hear the 3 POST beeps you may have hardware issues with the Fast Track.
- If you have a link lights and the 3 POST beeps and you are still not able to connect, open the E3 utility found in the Fast Track software. E3 utility can be found by clicking on CONFIG => NETWORK E3. The utility will search your network and look for the Fast Track timer. If you get a search result, attempt to ping the IP address shown. From your computer, you will need to open Command Prompt. Once open, you will get black window, type "ping xxx.xxx.xxx.xxx" (IP address) and press Enter on your keyboard. If you get a response, this indicates that your PC can communicate with the Fast Track. If you get no response, you may need to change the IP address of the Fast Track and will need the help of your computer administrator or IT professional for help.
If you do not get a search result with the E3 utility:
- The Fast Track's Ethernet cable is not plugged into the network switch that can communicate with the computer.
- You have a firewall blocking the E3 utility and possibly the Fast Track software.
- You have multiple network adapters on your PC. Try to disable the adapter that is not on the same network as the Fast Track and search again.